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Quiz de Soporte TIC

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Quiz de Soporte TIC

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About this activity

Guía rápida de soporte técnico

Created by

Rafael Mora R.
Rafael Mora R.
Dominican Republic

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Quiz de Soporte TIC
 

Quiz de Soporte TICOnline version

Guía rápida de soporte técnico

by Rafael Mora R.
1

¿Cuál es la primera acción ante un fallo de software en TIC?

2

¿Qué herramienta sirve para gestionar incidencias y seguimiento?

3

¿Qué protocolo se usa para configurar la conexión a redes Wi-Fi empresariales?

4

Al fallar la conexión a Internet, ¿qué prueba básica conviene hacer primero?

5

¿Qué acción reduce el tiempo de resolución ante incidencias repetitivas?

6

En el soporte técnico, ¿qué significa SLA?

7

¿Qué dato es esencial al abrir una incidencia?

8

¿Qué técnica ayuda a resolver problemas sin acceder al equipo del usuario?

9

¿Qué característica es clave en un buen soporte técnico?

10

¿Qué debe hacer un técnico ante un malware sospechoso?

Explicación

Empieza reproduciendo el fallo para entender su alcance y pasos para replicarlo.

Un sistema de tickets registra, asigna y cierra incidencias.

WPA2/WPA3 protegen la autenticación y confidencialidad.

Verificar hardware y LEDs ayuda a aislar el problema.

La base de conocimientos facilita soluciones rápidas.

SLA define tiempos y calidad esperados.

Una descripción precisa guía al equipo de soporte.

Guías remotas permiten resolver sin intervención física.

La comunicación reduce malentendidos y mejora la experiencia.

El aislamiento evita propagación y facilita limpieza.

 
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