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EXPERIENCIA DEL CLIENTE

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EXPERIENCIA DEL CLIENTE

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BALOTARIO

Created by

ALEX EMERSON ESCARCENA TANTA
ALEX EMERSON ESCARCENA TANTA
Peru

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EXPERIENCIA DEL CLIENTE
 

EXPERIENCIA DEL CLIENTEOnline version

BALOTARIO

by ALEX EMERSON ESCARCENA TANTA
1

1. ¿Qué es la EXPERIENCIA DEL CLIENTE?

2

2. ¿Cuáles son las etapas de la CADENA DE VALOR DE LA EXPERIENCIA DEL CLIENTE (CX)?

3

3. ¿El sinónimo del BUYER PERSON es?

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4. ¿Cuál es la diferencia entre el CUSTOMER JOURNEY MAP y SERVICE BLUEPRINT?

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5. ¿Cuál es el tipo de COMPROMISO donde los colaboradores tiene una adhesión emocional hacia la empresa como consecuencia de la satisfacción de sus necesidades?

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6. ¿Cuál es la herramienta de medición en CX donde se hacen pasar por un cliente para evaluar la calidad de los productos, servicios o la experiencia general ofrecida por una empresa?

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7. ¿Cuál es el indicador de la experiencia del cliente que clasifica a sus clientes en PROMOTORES, PASIVOS Y DETRACTORES?

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8. ¿Con qué herramienta se ANALIZA LAS IDEAS O PROPUESTAS DE ESTRATEGIAS DE EXPERIENCIA DEL CLIENTE?

9

9. ¿Cuál es la fórmula del ROI de CX?

10

10.¿La EXPERIENCIA DEL CLIENTE es INVERSIÓN?

 
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