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2026 Customer Service: Excellent & Poor Internal / External Outcomes

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2026 Customer Service: Excellent & Poor Internal / External Outcomes

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Answer the questions / complete the sentences about excellent & poor outcomes of both Internal & External Customer Service.

Created by

Allan Young
Allan Young
United Kingdom

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2026 Customer Service: Excellent & Poor Internal / External Outcomes
 

2026 Customer Service: Excellent & Poor Internal / External OutcomesOnline version

Answer the questions / complete the sentences about excellent & poor outcomes of both Internal & External Customer Service.

by Allan Young
1

Who is most likely to directly benefit from exceptional external customer service?

2

Poor external customer service will NOT lead to...

3

Employee retention is a likely outcome of...

4

'Bad relationships' at work is a likely outcome of...

5

'Profit' is most likely an outcome of...

6

In customer service an example of 'silos' might be...

7

Improved staff motivation levels at work is often due to an increase in...

8

What helps prevent employees from wanting to leave the company?

9

There is a DIRECT relationship between levels of internal and external customer service?

10

In general, the most successful companies prioritize external customer service over internal customer service.

 
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