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Protocolo de Atención Pinto

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Protocolo de Atención Pinto

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Conoce el protocolo de tienda

Created by

Catherine Zambrano
Catherine Zambrano
Ecuador

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Protocolo de Atención Pinto
 

Protocolo de Atención PintoOnline version

Conoce el protocolo de tienda

by Catherine Zambrano
1

¿Cuál es el paso 1 del protocolo de atención al cliente Pinto?

2

¿Qué indica el paso 2, ‘Reconocer al cliente’?

3

En el paso 3, ¿qué se debe recordar sobre los beneficios?

4

¿Qué se valida en el paso 4 del protocolo?

5

¿Qué se busca con el paso 5, ‘Impulsar nueva compra/recompra’?

6

¿Qué se logra en el paso 6, cierre de experiencia?

7

¿Qué regla básica se mantiene en el equipo en tienda Pinto?

8

¿Qué se debe hacer al momento de pagar o consultar datos, según el paso 1?

9

¿Qué opción describe mejor el objetivo global del protocolo?

10

¿Qué beneficio tiene recordar constantemente los beneficios para cumpleaños?

Explicación

El paso uno es identificar al cliente al momento de pagar o al pedir datos.

Reconocer implica confirmar que el cliente es parte de Pinto y saludarle.

Se debe mencionar los beneficios activos para fidelizar.

Paso 4: validar y confirmar que la información esté actualizada.

El objetivo es impulsar una nueva compra o recompra aprovechando beneficios.

Cerrar la experiencia implica agradecer y dejar al cliente satisfecho.

La identificación del cliente es fundamental para aplicar el protocolo.

Se sugiere verificar la identidad y si es Cliente Pinto.

El objetivo es atención diferenciada y fidelización del cliente.

Memorizar beneficios permanentes y de cumpleaños refuerza la fidelidad.

 
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