BUSINESS ENGLISH BE1 - TERM 2

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Escenarios de comunicaciones IT

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PAULA NATALIA GOMEZ VESGA

Colombia

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BUSINESS ENGLISH BE1 - TERM 2


BUSINESS ENGLISH BE1 - TERM 2Online version Escenarios de comunicaciones IT by PAULA NATALIA GOMEZ VESGA 1 "It's 9 AM and your project management tool has been down for an hour. Your manager asks for a status update on the situation." a "It's broken, I don't know why." b "The system has been down since around 8 AM — I've already reported it to IT and I'm waiting for an update." c "I'll fix it myself later." d "Maybe it will start working again soon." 2 1. Escenario: "It's 9 AM and your project management tool has been down for an hour. Your manager asks for a status update on the situation." a It's broken, I don't know why." (incorrecta - demasiado vaga) b The system has been down since around 8 AM 7 I've already reported it to IT and I'm waiting for an update. c "I'll fix it myself later." (incorrecta - no escala el problema) d d "Maybe it will start working again soon." (incorrecta - evita la responsabilidad) 3 2. Escenario: "A colleague tells you the shared drive isn't syncing and she's losing an hour of work every day." a "It's probably your computer's fault." (incorrecta - culpa sin evidencia) b That's strange, have you tried turning it off and on?" (incorrecta - demasiado informal /superficial para un contexto de negocios) c "I don't use that drive, so I can't help." (incorrecta - evade el problema) d Let's report this to IT together and ask them to check the sync settings this shouldn't keep happening. 4 3. Escenario: "Your team discovers that the sales department and the inventory department are using two tools that don't communicate, causing orders for out-of-stock items." a "Let's wait and see if it happens again." (incorrecta - pasiva) b "This isn't our department's problem." (incorrecta - evita responsabilidad) c We should propose integrating both systems so inventory updates automatically." (CORRECTA) d "Let's just tell customers we're out of stock when it happens." (incorrecta - reactiva, no soluciona la causa) 5 4. Escenario: "During a client presentation, the video conferencing software freezes." a "Sorry, this always happens, our systems are terrible." (incorrecta - poco profesional, habla mal de la empresa) b I apologize for the delay let me quickly switch to a backup platform so we can continue." (CORRECTA) c "Let's just end the call and reschedule." (incorrecta - abandona sin intentar resolver) d "It's not my responsibility to fix this." (incorrecta - evade) 6 5. Escenario: "A new employee asks you why the company uses two different platforms for the same task." a a0"That's above your role, don't worry about it." (incorrecta - descalifica al nuevo empleado) b "Honestly, I have no idea, it's always been like that." (incorrecta - poco informativo) c "It doesn't matter, just use whichever one you want." (incorrecta - genera me1s confusif3n) d Good question 4 it happened because the departments adopted different tools separately. We're actually working on integrating them." (CORRECTA) 7 6. Escenario: "You notice a recurring error in the system, but fixing it would require stopping the platform for two hours during work time." a "Let's ignore it, it's not that important." (incorrecta - minimiza un problema real) b I'll propose scheduling the fix during lunch break or after hours to minimize disruption." (CORRECTA) c "Someone else should decide, not me." (incorrecta - evita liderazgo) d "Let's shut it down right now without telling anyone." (incorrecta - falta de comunicacif3n) 8 7. Escenario: "Your manager asks you to explain a technical issue to a non-technical client." a "It's too complicated, just trust us." (incorrecta - poco profesional) b "I don't think I can explain this simply." (incorrecta - evita el reto) c "The API integration failed due to a timeout in the synchronous request handler." (incorrecta - demasiado tcnico para el pfablico) d There was a temporary connection issue between two of our systems we've already fixed it and everything is working normally now." (CORRECTA) 9 8. Escenario: "After presenting your team's solution to the 'leadership panel,' they ask what would happen if the same problem occurs again in the future." a We've also proposed a monitoring system so we can catch similar issues before they affect the whole team." (CORRECTA) b "That's not really our responsibility." (incorrecta - evade el seguimiento) c "It probably won't happen again." (incorrecta - poco realista/preparado) d "We'll deal with it if it happens." (incorrecta - reactiva, no preventiva)

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BUSINESS ENGLISH BE1 - TERM 2

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BUSINESS ENGLISH BE1 - TERM 2Online version

by PAULA NATALIA GOMEZ VESGA

"It's 9 AM and your project management tool has been down for an hour. Your manager asks for a status update on the situation."

1. Escenario: "It's 9 AM and your project management tool has been down for an hour. Your manager asks for a status update on the situation."

2. Escenario: "A colleague tells you the shared drive isn't syncing and she's losing an hour of work every day."

3. Escenario: "Your team discovers that the sales department and the inventory department are using two tools that don't communicate, causing orders for out-of-stock items."

4. Escenario: "During a client presentation, the video conferencing software freezes."

5. Escenario: "A new employee asks you why the company uses two different platforms for the same task."

6. Escenario: "You notice a recurring error in the system, but fixing it would require stopping the platform for two hours during work time."

7. Escenario: "Your manager asks you to explain a technical issue to a non-technical client."

8. Escenario: "After presenting your team's solution to the 'leadership panel,' they ask what would happen if the same problem occurs again in the future."