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Actividad de CRM

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Actividad de CRM

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Played 21 %Accuracy 68 Average time 03:05
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Created by

Luis Chacón
Luis Chacón
Mexico

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Actividad de CRM
 

Actividad de CRMOnline version

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by Luis Chacón
1

¿Qué significa CRM?

2

¿Qué tipo de CRM se centra en analizar datos para entender el comportamiento del cliente?

3

¿Qué tipo de CRM automatiza las interacciones de ventas, marketing y servicio?

4

Nombra un componente clave del CRM Operativo.

5

Nombra un componente clave del CRM Analítico.

6

¿Cuál es un gran beneficio de usar CRM en un negocio?

7

¿Con qué ayuda el CRM analítico además del análisis?

8

¿Cuál es una práctica para optimizar el CRM según el material?

9

¿Cómo mejoran los sistemas CRM la colaboración entre equipos?

10

¿Cuál es un resultado común de usar tanto el CRM operativo como el analítico juntos?

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Operational CRM includes contact and lead management to maintain customer data.

 
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