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Prodigy Customer Service Training Quiz

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Prodigy Customer Service Training Quiz

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About this activity

Customer service best practices

Created by

Andrea Searchwell
Andrea Searchwell
Jamaica

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Prodigy Customer Service Training Quiz
 

Prodigy Customer Service Training QuizOnline version

Customer service best practices

by Andrea Searchwell
1

What is the first step to take when a customer reports a problem?

2

Which is the most effective way to handle an irate customer?

3

What should you do before promising a resolution?

4

Which phrase best demonstrates empathy?

5

How should you document a customer issue for follow-up?

6

Which approach improves a customer’s experience during a wait?

7

When is it appropriate to escalate a case?

8

Which tone supports a positive customer experience?

Feedback

Active listening validates the issue and builds trust; skip assumptions.

Calm, respectful communication de-escalates tension.

Set clear, feasible expectations to avoid false promises.

Empathy acknowledges feelings without shifting responsibility.

Clear docs ensure consistent, efficient follow-up.

Proactive updates reduce frustration during delays.

Escalation should occur when needed to resolve properly.

A warm, solution-driven tone reassures customers.

 
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