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El A-B-C del servicio

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El A-B-C del servicio

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Conceptos clave del servicio

Created by

Ursula Sanchez Lopez
Ursula Sanchez Lopez
Mexico

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El A-B-C del servicio
 

El A-B-C del servicioOnline version

Conceptos clave del servicio

by Ursula Sanchez Lopez
1

A, B y C del servicio: ¿Qué representa la A?

2

¿Qué cubre la B en el A-B-C del servicio?

3

C en el A-B-C del servicio se asocia con:

4

¿Cuál es un objetivo típico de la A en el servicio?

5

La B del A-B-C ayuda a:

6

La C del servicio se mide principalmente por:

7

Un ejemplo práctico de A en servicio:

8

Ejemplo de B en el A-B-C:

9

Ejemplo de C en el A-B-C:

10

Relación entre A, B y C:

Explicación

La A se refiere a la Atención al cliente en el servicio.

La B implica entender qué necesita el cliente para adaptar el servicio.

La C se refiere a la Calidad percibida y real del servicio.

La A busca entender y atender al cliente.

La B se centra en identificar necesidades para alinear la solución.

La C está vinculada a la calidad desde la perspectiva del usuario.

La A implica escuchar para comprender y responder.

La B se refiere a entender y confirmar las necesidades reales.

La C se asocia a la calidad y consistencia del servicio.

El conjunto A-B-C busca una experiencia de servicio integral.

 
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