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Resolución de conflictos en la escuela

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Resolución de conflictos en la escuela

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Juego sobre resolución de conflictos

Created by

Rosilemni Beriguete
Rosilemni Beriguete
Dominican Republic

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Resolución de conflictos en la escuela
 

Resolución de conflictos en la escuelaOnline version

Juego sobre resolución de conflictos

by Rosilemni Beriguete
1

¿Qué es la mediación en la resolución de conflictos?

2

¿Cuál es un paso típico de resolución de conflictos en equipo?

3

¿Qué facilita la escucha activa?

4

¿Qué técnica reduce la tensión durante un conflicto?

5

¿Cuál es una diferencia entre negociación y mediación?

6

¿Qué papel juegan intereses frente a posiciones?

7

¿Qué facilita un acuerdo sostenible?

8

¿Qué atributo es clave en un facilitador de resolución de conflictos?

Explicación

La mediación implica un tercero neutral que facilita, no impone, acuerdos.

Identificar el problema y los intereses ayuda a buscar soluciones adecuadas.

La escucha activa busca entender antes de responder.

Un lenguaje neutral evita escalar la tensión.

La presencia de un tercero distingue a la mediación.

Intereses subyacen a las posiciones y guían soluciones.

La satisfacción de intereses clave promueve cumplimiento.

La neutralidad favorece un proceso justo y efectivo.

 
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