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Instructivo para la atención al cliente

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Instructivo para la atención al cliente

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About this activity

Reafirmar el conocimiento

Created by

Irma Vazquez
Irma Vazquez
Mexico

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Instructivo para la atención al cliente
 

Instructivo para la atención al clienteOnline version

Reafirmar el conocimiento

by Irma Vazquez
1

¿Dónde aplica este instructivo?

2

¿Cuál es el objetivo principal del I-4001-001?

3

¿Quién debe vigilar los indicadores que impactan la Calidad de la Atención Personalizada?

4

Durante la atención, el personal debe actuar con:

5

¿Qué debe promover el Responsable del Centro de Atención?

6

¿Qué pregunta ayuda a identificar la necesidad del cliente?

7

Antes de proporcionar información al cliente se debe:

8

¿Qué debe hacer el Responsable del Centro respecto a las evaluaciones de protocolo?

9

Durante el planteamiento del cliente, el Ejecutivo debe:

10

¿Qué datos deben confirmarse o actualizarse con el cliente?

 
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