New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Quiz
Quiz

Cosmetología: Manejo de clientas insatisfechas

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Cosmetología: Manejo de clientas insatisfechas

Quiz

(1)
Played 2 %Accuracy 100 Average time 06:55
Create copy

About this activity

Soluciones profesionales en Belleza

Created by

Instructora María Paulina
Instructora María Paulina
Colombia

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Cosmetología: Manejo de clientas insatisfechas
 

Cosmetología: Manejo de clientas insatisfechasOnline version

Soluciones profesionales en Belleza

by Instructora María Paulina
1

¿Qué debes hacer primero si un cliente expresa que no está satisfecho con el servicio?

2

¿Cómo debes responder ante una queja para mantener la profesionalidad?

3

Si el cliente solicita un reembolso, ¿qué debes hacer?

4

¿Qué actitud evita agravar la situación?

5

¿Qué herramienta es útil para documentar incidencias con un cliente?

6

¿Cómo debe manejarse una revisión de servicio?

7

¿Qué se debe evitar al conversar con una clienta molesta?

8

Cuando la queja es por resultado, ¿qué opción es adecuada?

9

¿Cómo gestionar una cliente insatisfecha con el ambiente del lugar?

10

¿Qué aspecto ético es crucial en estas situaciones?

Explicación

Escucha activa demuestra empatía y define el problema real.

Agradecer y proponer una solución construye confianza.

Sigue políticas institucionales y ofrece alternativas justas.

Calma y apertura reducen tensiones.

La documentación facilita seguimiento y mejora.

La revisión demuestra compromiso y responsabilidad.

Interrumpir agrava la sensación de no ser escuchada.

La ajuste técnico con seguridad es clave.

La empatía va acompañada de acciones concretas.

La honestidad fortalece la relación profesional.

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.