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Indicadores de Desempeño

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About this activity

Evaluación de KPIs y métricas clave

Created by

DIANA HERNÁNDEZ GÓMEZ
DIANA HERNÁNDEZ GÓMEZ
Mexico

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Indicadores de Desempeño
 

Indicadores de DesempeñoOnline version

Evaluación de KPIs y métricas clave

by DIANA HERNÁNDEZ GÓMEZ
1

¿Qué mide principalmente un KPI (Indicador Clave de Desempeño)?

2

¿Qué caracteriza a un objetivo SMART en indicadores de desempeño?

3

¿Cuál es la diferencia entre eficacia y eficiencia en desempeño?

4

En un cuadro de mando, ¿qué tipo de indicador suele ser leading (predictivo)?

5

¿Qué mide típicamente la productividad en una empresa?

6

¿Qué componente no debería faltar en un KPI de calidad?

7

¿Qué indica un ROI (retorno de inversión) como indicador de desempeño?

8

¿Qué tipo de indicador es útil para comparar rendimiento entre unidades (benchmark)?

9

¿Qué muestra un indicador de desempeño balanceado (balanced scorecard)?

Explicación

Los KPI conectan actividades con metas estratégicas, no solo volumen o costos aislados.

SMART define criterios claros para evaluar el progreso y lograr metas.

Eficacia se centra en lograr objetivos; eficiencia en optimizar recursos.

Leading indica previsiones del rendimiento futuro, a diferencia de lagging.

Productividad relaciona output con input para evaluar rendimiento operativo.

Un KPI de calidad debe reflejar conformidad y defectos para monitorear calidad.

ROI compara ganancia neta con inversión para evaluar viabilidad.

Benchmarking usa comparaciones con referencias externas para mejorar.

BSC integra múltiples perspectivas para visión integral.

 
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