New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Quiz
Quiz

Informa ID

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Informa ID

Quiz

Played 8 %Accuracy 90 Average time 02:19
Create copy

About this activity

Brindar los radicado correctamente, desde cualquier medio de comunicación.

Created by

jsescorcia
jsescorcia
Colombia

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Informa ID
 

Informa IDOnline version

Brindar los radicado correctamente, desde cualquier medio de comunicación.

by jsescorcia
1

Un cliente presentó una queja con el radicado 10012345. Días después llama para conocer el estado de su solicitud y Salesforce genera un nuevo caso con radicado 10067890. El embajador identifica que la solicitud escalada corresponde al radicado 10012345. ¿Qué radicado debe informar al cliente?

2

Un cliente llama para anexar información a una solicitud que ya se encuentra escalada. Salesforce genera un nuevo caso para registrar la interacción. ¿Cuál es la gestión correcta?

3

Durante la validación de un caso, el asunto del correo muestra el radicado 30011122, mientras que Salesforce generó durante la llamada el radicado 30099988.

4

¿Cuál de las siguientes situaciones representa una mala práctica?

5

Cuando un cliente solicita información sobre una queja previamente escalada, ¿dónde debe validar el embajador el radicado correcto?

 
Are you sure you want to leave the page?

If you leave, you will lose the game in progress.