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Servicio al Cliente: Selección Múltiple

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Servicio al Cliente: Selección Múltiple

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Juego de atención al cliente

Created by

Centro Vocacional
Centro Vocacional
Dominican Republic

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Servicio al Cliente: Selección Múltiple
 

Servicio al Cliente: Selección MúltipleOnline version

Juego de atención al cliente

by Centro Vocacional
1

¿Cuál es el primer paso para atender a un cliente insatisfecho?

2

¿Qué actitud facilita un servicio al cliente de calidad?

3

¿Qué canal NO es típico de servicio al cliente?

4

¿Qué significa SLA en atención al cliente?

5

¿Qué hacer ante una queja por producto defectuoso?

6

¿Qué indicador mide satisfacción del cliente?

7

¿Qué es

8

¿Cómo manejar a un cliente agresivo?

9

¿Qué mide el tiempo de respuesta?

10

¿Qué es buena práctica tras cerrar una incidencia?

Explicación

Escuchar y validar emociones ayuda a calmar y entender necesidades.

La empatía genera confianza y facilita soluciones adecuadas.

La música no es un canal de atención al cliente.

Un SLA define tiempos y estándares de servicio.

Brindar solución y seguimiento resuelve la queja.

CSAT evalúa la satisfacción puntual del cliente.

Up-selling propone add-ons que complementan la compra.

La calma evita escaladas y facilita soluciones.

Indica eficiencia y disponibilidad del equipo.

Cierre claro y retroalimentación fortalecen la experiencia.

 
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