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Created by

Criseida Velez
Criseida Velez
Ecuador

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RESPONDE DE MANERA CORRRECTAOnline version

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by Criseida Velez
1

El cliente llama muy angustiado porque al solicitar un crédito bancario le informaron que se encuentra reportado a buró, por una supuesta deuda con Xtrim. Solicita que se revise su caso y se regularice su situación.

2

El cliente indica que entregó los equipos al momento de cancelar su plan y conserva la constancia firmada. Pese a ello, en su factura le cargaron el rubro por "Equipos no entregados"

3

Al revisar sus movimientos bancarios, el cliente detecta que el cobro automático de la mensualidad de internet se le procesó dos veces por el mismo monto y en el mismo mes.

4

Un suscriptor llama solicitando un descuento proporcional debido a que estuvo sin señal de internet durante 3 días completos debido a una avería general en su sector, aun cuando tenía sus pagos al día.

5

A un cliente se le realizó una migración en su sector, donde le indicaron que su facturación no iba a variar . Al recibir su facturación, nota un incremento en su pago habitual sin haber cambiado de plan ni solicitado adicionales

6

La Sra. Lucía revisa su factura y nota que el PDF de su comprobante ya está generado desde hace 5 días. Sin embargo, en la cuenta bancaria donde tiene registrado el pago automático no se ha hecho ningún débito ni intento de cobro.

 
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