New game
Download
SCORM download
To be used in an LMS (Moodle, Blackboard...)
Regular download
To be published on a website or blog.
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.
Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.
Get Academic Plan
If you wish, you can download a demo game here and test its integration:
Share game
Quiz
Quiz

Atención al Cliente Eficiente

Integrate it into your platform
G. Classroom M. Teams
You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
Download
You have exceeded the maximum number of games you can integrate into Google Classroom with your current Plan.

To integrate as many games as you want in Google Classroom, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
You have exceeded the maximum number of games you can integrate into Microsoft Teams with your current Plan.

To integrate as many games as you want in Microsoft Teams, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Atención al Cliente Eficiente

Quiz

Played 0
Create copy

About this activity

Consejos clave de servicio

Created by

Ariel Lopez
Ariel Lopez
Guatemala

Download the paper version to play

Make your own free game from our game creator
Compete against your friends to see who gets the best score in this game
Make challenge

Top Games

 %
Anonymous
Anonymous
 %
%
%
You have exceeded the maximum number of games you can print with your current Plan.

To print as many games as you want, you need an Academic Plan or a Commercial Plan.

Get Academic Plan
Print your game
Atención al Cliente Eficiente
 

Atención al Cliente EficienteOnline version

Consejos clave de servicio

by Ariel Lopez
1

¿Cuál es la primera acción para atender a un cliente de forma eficiente?

2

¿Qué técnica ayuda a entender mejor la necesidad del cliente?

3

¿Cómo debe ser la duración de una atención eficiente?

4

¿Qué pregunta ayuda a clarificar la necesidad?

5

¿Qué debe evitarse para no perder tiempo?

6

¿Qué tono favorece una atención eficiente?

7

¿Qué recurso ayuda a resolver dudas rápidamente?

8

¿Cómo gestionar objeciones con eficiencia?

9

¿Qué acción mejora la experiencia tras la atención?

10

¿Cómo evitar largas esperas en atención telefónica?

Explicación

Un saludo cordial establece confianza y acelera el proceso.

Parafrasear demuestra comprensión y evita malentendidos.

Ser concreto evita perder tiempo y mejora la experiencia.

Preguntas abiertas invitan a detallar requerimientos.

Interrumpir corta la comunicación y retrasa la solución.

Un tono adecuado transmite seguridad y claridad.

Conocer el producto evita respuestas erróneas y demora.

Validar la objeción demuestra respeto y facilita solución.

El seguimiento cierra el ciclo y fideliza.

Un guion estructurado acelera y organiza la llamada.

 
Are you sure you want to leave the page?

If you leave the page, you will lose your game progress.