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Amoblando Pullman: Trivia de Servicio al Cliente

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Amoblando Pullman: Trivia de Servicio al Cliente

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About this activity

Desafío de atención al cliente

Created by

Wilver Cañas Coordinador Antioquia
Wilver Cañas Coordinador Antioquia
Colombia

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Amoblando Pullman: Trivia de Servicio al Cliente
 

Amoblando Pullman: Trivia de Servicio al ClienteOnline version

Desafío de atención al cliente

by Wilver Cañas Coordinador Antioquia
1

1) ¿Cuál es la primera acción al recibir una queja de un cliente?

2

2) En ventas, ¿qué enfoque debe tener el asesor?

3

3) ¿Cómo manejar una objeción de precio?

4

4) ¿Qué canal es preferible para la atención inicial?

5

5) ¿Qué significa practicar la empatía en servicio?

6

6) Si no se puede cumplir una promesa, ¿qué hacer?

7

7) ¿Cómo se mide la satisfacción del cliente postventa?

8

8) ¿Qué es un upsell bien ejecutado?

9

9) Al cierre de venta, ¿qué es esencial confirmar?

10

10) ¿Cómo manejar a un cliente difícil?

Explicación

Escuchar activa y empatía permiten entender el problema antes de responder.

Conocer necesidades genera soluciones relevantes y confianza.

Mostrar valor y alternativas ayuda a justificar la inversión.

La inmediatez y claridad evitan malentendidos.

La empatía facilita soluciones adecuadas y reduce tensiones.

La transparencia mantiene la confianza y busca soluciones.

Las encuestas indican áreas de mejora y éxito.

Ofrecer opciones relevantes mejora experiencia y venta.

Claridad evita malentendidos y devoluciones.

Calma y enfoque en soluciones desarma tensiones.

 
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