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Desafío Experiencia ACBSA

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Desafío Experiencia ACBSA

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About this activity

10 preguntas progresivas

Created by

Giselle Tavera
Giselle Tavera
Argentina

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Desafío Experiencia ACBSA
 

Desafío Experiencia ACBSAOnline version

10 preguntas progresivas

by Giselle Tavera
1

1. Un cliente realiza una consulta por WhatsApp. ¿Cuál es la mejor forma de iniciar la respuesta?

2

2. Verdadero o falso

3

3. Un cliente pregunta por el estado de un camión y todavía no tenés información confirmada.

4

4. Un cliente consulta por una demora que depende de Producción. ¿Qué debería hacer quien recibe la consulta?

5

5. Verdadero o falso

6

6. ¿Cuál de estas respuestas comunica mejor una demora?

7

7. Un cliente reclama por un resultado técnico y quien recibe el mensaje no está autorizado a interpretarlo. ¿Qué debería hacer?

8

8. Verdadero o falso

9

9. Balanza recibe una consulta que implica modificar una condición comercial previamente acordada. ¿Cuál sería el criterio más adecuado?

10

10. Un cliente escribe: “Hace dos horas que espero. Nadie me explica qué pasa y necesito saber si hoy voy a poder continuar con la operación.” ¿Cuál respuesta representa mejor el enfoque de Experiencia ACBSA?

 
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