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Total Quality Management Quiz

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About this activity

TQM basics and ISO 9001

Created by

Dana Sanchez
Dana Sanchez
Colombia

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Total Quality Management Quiz
 

Total Quality Management QuizOnline version

TQM basics and ISO 9001

by Dana Sanchez
1

¿Qué busca el TQM en una empresa?

2

¿Para qué sirve el TQM?

3

¿Quiénes son considerados autores principales del TQM?

4

¿Qué diagrama o herramienta ayuda a encontrar causas de problemas?

5

¿Qué implica la mejora continua en TQM?

6

¿Qué ciclo describe PHVA en TQM?

7

¿Qué busca la prevención de errores en TQM?

8

¿Cómo se aplica TQM en la empresa?

9

¿Qué relación tiene TQM con ISO 9001?

10

¿Qué significa “Mejora continua” en la práctica?

Explicación

El TQM implica a todos y cuida todo el proceso.

Sirve para mejorar procesos, reducir errores y costos y satisfacer al cliente.

Deming, Juran, Ishikawa y Crosby impulsaron el TQM.

Ishikawa es conocido por el diagrama de causa y efecto.

La mejora continua revisa y mejora procesos de forma constante.

PHVA corresponde a Planear, Hacer, Verificar y Actuar.

La prevención evita errores desde el inicio.

Se buscan estándares, control de procesos, capacitación y mejoras.

Se pueden complementar; ISO define requisitos, TQM cultura de mejora.

Implica revisar y mejorar continuamente los procesos.

 
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