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Manejo de Conflictos IAFA 2026

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Manejo de Conflictos IAFA 2026

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About this activity

Conflictos: estrategias clave

Created by

Marcela Lizano Martínez
Marcela Lizano Martínez
Costa Rica

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Manejo de Conflictos IAFA 2026
 

Manejo de Conflictos IAFA 2026Online version

Conflictos: estrategias clave

by Marcela Lizano Martínez
1

¿Cuál es el primer paso recomendado para manejar un conflicto de forma efectiva?

2

Qué frase usa la técnica de comunicación ‘Yo’ para expresar emociones?

3

¿Qué indica una comunicación asertiva durante un conflicto?

4

La negociación ganar – ganar se basa en:

5

Al iniciar una conversación sobre conflicto, es útil:

6

¿Qué aporta la comunicación no verbal en el manejo de conflictos?

7

Ante una provocación, la mejor acción es:

8

Una señal de que estoy manejando bien un conflicto es:

9

Cuándo es adecuado posponer la solución de un conflicto?

10

Si siento enojo durante un conflicto, lo más efectivo es....

Explicación

Escuchar activa y atentamente facilita entender necesidades y reduce tensiones.

La formulación con ‘Yo’ evita culpas y centra la emoción en uno mismo.

La asertividad me permite expresar, de forma clara, honesta y directa, mis ideas, opiniones, sentimientos y necesidades con respeto, evitando ser agresivo o pasivo.

Se buscan intereses subyacentes y opciones que beneficien a ambos.

Definir normas previene malentendidos y agresiones.

La congruencia entre palabras y señales no verbales facilita comprensión.

La calma evita respuestas impulsivas y evita crisis mayores.

Escuchar de forma activa sin atacar, nos permite enfocarnos en resolver el problema y no en culpar a la otra persona

Posponer en momentos emocionalmente intensos evita decisiones impulsivas.

 
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