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Habilidades de Atención al Cliente

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If you wish, you can download a demo game here and test its integration:

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Habilidades de Atención al Cliente

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About this activity

Empatía y comunicación efectiva

Created by

Daniela Heredia
Daniela Heredia
Bolivia

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Habilidades de Atención al Cliente
 

Habilidades de Atención al ClienteOnline version

Empatía y comunicación efectiva

by Daniela Heredia
1

Un cliente está molesto. ¿Qué debe hacer primero el asesor?

2

¿Cuál frase demuestra empatía?

3

¿Qué es lectura activa?

4

Si el cliente ya brindó datos, el asesor debe:

5

¿Cuál respuesta es más adecuada?

6

¿Qué debe evitar el asesor?

7

¿Qué frase puede aumentar la molestia?

8

¿Cómo debe explicarse una información difícil?

9

Antes de cerrar la atención, el asesor debe:

10

El objetivo de las habilidades blandas es:

 
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