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ATENCION AL CLIENTE: Quiz

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ATENCION AL CLIENTE: Quiz

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About this activity

Conoce buenas prácticas

Created by

MARIA MAGDALENA SANCHEZ MONZON
MARIA MAGDALENA SANCHEZ MONZON
Spain

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ATENCION AL CLIENTE: Quiz
 

ATENCION AL CLIENTE: QuizOnline version

Conoce buenas prácticas

by MARIA MAGDALENA SANCHEZ MONZON
1

¿Qué habilidad es clave para una buena atención al cliente?

2

¿Cuál es la mejor respuesta ante una queja?

3

¿Qué canal suele requerir una respuesta más rápida?

4

Al cerrar un contacto, ¿qué se debe hacer?

5

¿Qué es una buena práctica de manejo de información confidencial?

6

¿Qué indica un tono adecuado en la comunicación?

7

¿Qué debería hacer un agente al no saber la respuesta?

8

¿Qué implica una buena experiencia de cliente?

9

¿Qué herramienta ayuda a mantener historial de clientes?

10

¿Qué debe hacer al finalizar una llamada?

Explicación

La escucha activa comprende entender y confirmar lo dicho por el cliente.

Empatizar demuestra comprensión; disculparse cuando corresponde evita tensiones.

El chat en vivo permite respuestas inmediatas y seguimiento rápido.

Confirmar resolución cierra el ciclo y agradecer genera buena impresión.

La seguridad protege al cliente y a la empresa.

Un tono cordial facilita la comprensión y confianza.

Es mejor decir que se investigará y daré seguimiento.

Solucionar eficazmente genera satisfacción y fidelidad.

CRM organiza interacciones y datos de clientes.

Un cierre claro evita malentendidos y establece próximos pasos.

 
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