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You will be given a multiple-choice question with three or four options. You have 30 seconds to answer each question. Choose the best answer and submit your response before the timer runs out. You may answer at any time within the 30-second limit. Once the time is up, the question will move to the next item, so make sure to submit your answer on time.

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Zonete Bulanadi

Singapore

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AssessmentOnline version You will be given a multiple-choice question with three or four options. You have 30 seconds to answer each question. Choose the best answer and submit your response before the timer runs out. You may answer at any time within the 30-second limit. Once the time is up, the question will move to the next item, so make sure to submit your answer on time. by Zonete Bulanadi 1 How can you tell if a resident’s account is registered? a You are able to locate the resident’s account within the Zego system. b The resident’s email address is saved in the Email/Username field on the My Profile page (Pay 1.0). c The client notes will indicate if the account is registered. d The resident has an existing payment account saved. 2 What does registering an account allow the resident to do? a Allows the resident to add other users to their account. b Enables the resident to add a resident on PMUI. c Allows the resident to make payments on their own using the Zego Resident app or by logging in online at GoZego.com. d Enables the resident to add another account. 3 Which of these statements are true for integrated and non-integrated accounts? (Select all that apply) Choose one or more answers a Integrated account uses both the Zego system and the property management company’s software system. b For integrated account, you CAN add a resident as an eligible user in the Zego system. c For non-integrated account, You CAN NOT add a resident as an eligible user in the Zego system. d Non-integrated account uses only the Zego software as a stand-alone system. 4 Which type are we allowed to add a resident as an eligible user in the Zego system? Choose one or more answers a Integrated accounts b Non-integrated accounts c Both integrated and non-integrated accounts. 5 For a non-integrated account that allows us to add residents, where would we manually add a new resident as an eligible user in the Zego system and register their account? a PMUI b Profile c Email d PM 6 What should you do if you are not able to locate a resident as an eligible user in the system and the client notes for the property manager in the PMUI indicate that it is an integrated account? a Transfer the resident to Level 2 Support for further assistance. b Refer the resident to contact their project manager to request to be added to the system. c Manually add the resident to PMUI. d Escalate the issue. 7 If you are able to locate a resident’s integrated account in the system and can verify in the client notes that we are allowed to add their email to the account, what are the next steps you’ll need to perform? a Politely direct the resident to contact their property manager to get login credentials. b Instruct the resident to register online through their property management company’s website. c Transfer the resident to Level 2 Support for further assistance. d Add the resident’s email address in the Email/Username field on the My Profile page (Pay 1.0) and then go to Admin > Change Password page to send the resident an email with a password reset link. 8 How long does a resident have before a password reset link expires? a 6 hours b 12 hours c 24 hours d 48 hours 9 What is account re-use? a When a resident wants to duplicate their account for a different address. b Accounts are never re-used. c When a property manager makes a change to a resident’s account and the system automatically closes it and creates a new updated account using the same account number. d c) When a property management company uses the same resident account as the template for creating all other resident accounts. 10 How would you locate the updated account after it has been re-used? a Locate the profile with the original account number, with the underscore and 6-digit date added to the end. b Locate the profile with the original account number, without the underscore and 6-digit date added to the end. c Locate the profile with the original account number, without the underscore and the year added to the end. d Locate the profile with the original account number, with the year added to the end. 11 What do you do when you’re unable to register a resident’s account because their email address is still registered in an older account? a Contact an available supervisor, team leader, or Level 2 support agent and request for them to delete the email address completely. If none of those is available, then you’d need to initiate a case to have the email updated. b Refer the resident to Property Manager. c Transfer the call to Level 2 Support. d Delete the old account. 12 What is the Clear Login Lockout option used for? a Reset the resident's password for their online account. b Unlocks a resident’s account after they’ve surpassed the maximum of 3 attempts to login into the system using an incorrect password. c Create a new password for the resident's online account. d Delete the old password to create a new one.

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AssessmentOnline version

by Zonete Bulanadi

How can you tell if a resident’s account is registered?

What does registering an account allow the resident to do?

Which of these statements are true for integrated and non-integrated accounts? (Select all that apply)

Choose one or more answers

Which type are we allowed to add a resident as an eligible user in the Zego system?

Choose one or more answers

For a non-integrated account that allows us to add residents, where would we manually add a new resident as an eligible user in the Zego system and register their account?

What should you do if you are not able to locate a resident as an eligible user in the system and the client notes for the property manager in the PMUI indicate that it is an integrated account?

If you are able to locate a resident’s integrated account in the system and can verify in the client notes that we are allowed to add their email to the account, what are the next steps you’ll need to perform?

How long does a resident have before a password reset link expires?

What is account re-use?

How would you locate the updated account after it has been re-used?

What do you do when you’re unable to register a resident’s account because their email address is still registered in an older account?

What is the Clear Login Lockout option used for?