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Prueba 1 - Elaborar Documentos - TecnicoTalento Humano 2026

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Prueba 1 - Elaborar Documentos - TecnicoTalento Humano 2026

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Conceptos clave de calidad

Created by

Diego Alejandro Sanchez
Diego Alejandro Sanchez
Colombia
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Prueba 1 - Elaborar Documentos - TecnicoTalento Humano 2026

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Prueba 1 - Elaborar Documentos - TecnicoTalento Humano 2026
 

Prueba 1 - Elaborar Documentos - TecnicoTalento Humano 2026Online version

Conceptos clave de calidad

by Diego Alejandro Sanchez
1

¿Qué describe la ISO 9000?

2

¿Qué especifica la ISO 9001?

3

¿Qué es un proceso en gestión de la calidad?

4

¿Qué es una actividad?

5

¿Qué diferencia hay entre proceso y sistema?

6

¿Qué busca un Sistema de Gestión de la Calidad (SGC)?

7

¿Qué significa 'gestión de procesos'?

8

¿Qué implica la estandarización en ISO 9000/9001?

9

¿Qué es una norma en ISO 9000/9001?

10

¿Qué tipo de enfoque promueve ISO 9001?

Explicación

La ISO 9000 define principios y vocabulario de gestión de la calidad, no requisitos de producto.

La ISO 9001 establece requisitos que debe cumplir un SGC para demostrar capacidad de conformidad.

Un proceso tiene entradas, actividades y salidas que agregan valor.

Las actividades son tareas concretas que componen un proceso.

Un sistema de gestión es el marco; un proceso es una serie de actividades dentro de ese marco.

El SGC se orienta a la satisfacción del cliente y mejora continua.

Gestionar procesos implica planificar, ejecutar, medir y mejorar procesos.

La estandarización crea consistencia y facilita la mejora.

Las normas describen criterios y vocabulario, no instrucciones operativas específicas.

ISO 9001 impulsa un enfoque de procesos y mejora continua para la calidad.

 
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