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Examen de Gestión Comercial y Ventas

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Examen de Gestión Comercial y Ventas

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Diagnóstico de conocimiento avanzado

Created by

GRUPO Zeta 11
GRUPO Zeta 11
Ecuador

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Examen de Gestión Comercial y Ventas
 

Examen de Gestión Comercial y VentasOnline version

Diagnóstico de conocimiento avanzado

by GRUPO Zeta 11
1

Según la definición, la venta es un convenio entre vendedor y comprador con qué resultado inmediato?

2

¿Qué afirma el método SPIN en ventas?

3

Qué eje del embudo de ventas se enfoca en convertir contactos en clientes

4

Cuál es una norma de actitud para superar objeciones del cliente

5

Qué opción describe mejor el servicio post venta

6

Qué indica la fidelización de clientes en ventas

7

Qué propone el concepto de “speech comercial”

8

Qué mecanismo de resolución de conflictos se menciona en el material

9

Qué describe mejor la venta sugestiva

10

Qué aporta el estándar de servicio?

Explicación

La venta busca ingresos para la empresa y satisface una necesidad del comprador.

Ideal para venta consultiva.

El embudo convierte contactos en prospectos y luego en clientes.

La calma y argumentos reales ayudan a superar objeciones.

El servicio post venta abarca entrega, instalación y apoyo.

La fidelización genera ventas repetidas por experiencia positiva.

Un speech persuasivo convierte un rechazo en aceptación.

Se mencionan negociación, conciliación y arbitraje como alternativas.

La venta sugestiva propone añadir productos que aumenten valor y satisfacción.

La consistencia convierte a una buena experiencia en una EXCEPCIONAL.

 
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