Quiz: QFD Review Quiz


QFD Review QuizOnline version Test your QFD knowledge by Franz Lawrence Mendoza 1 What does QFD stand for? a Quality Facilitation Deployment b Quality Function Deployment c Quality Function Diagram d Quality Feature Design 2 What is the Voice of the Customer (VOC)? a Company processes and costs b Customer needs, wants, and expectations c Marketing slogans d Internal design specs only 3 In HOQ, what are WHATs? a Customer requirements or needs b Competitor features c Manufacturing steps d Technical specifications only 4 What are HOWs in HOQ? a Technical measures to satisfy WHATs b Customer complaints c Marketing channels d Sales targets 5 What is the House of Quality (HOQ)? a A house-shaped product schematic b A matrix linking VOC to product design and capabilities c A marketing funnel model d A project budgeting tool 6 What are the four primary phases of QFD? a Product planning, Product design, Process planning, Process control b Idea, Feasibility, Production, Retirement c Concept, Development, Testing, Launch d Marketing, Sales, Production, Service 7 Step 1 in HOQ is to identify what? a Production processes b Competitive products c Technical specifications (HOWs) d Customer requirements (VOC) 8 Step 2 in HOQ defines what? a Customer surveys b Branding guidelines c Pricing strategy d Technical specifications (HOWs) 9 What does Step 4 of HOQ do? a Builds the Relationship Matrix linking WHATs and HOWs b Sets production quotas c Creates a marketing plan d Defines supplier contracts 10 Why integrate Lean Six Sigma with QFD? a To shorten marketing cycles b To increase product variety c To reduce defects and improve process quality d To delay launches for perfection Feedback 1 QFD stands for Quality Function Deployment. 2 VOC captures what customers express as their needs and expectations. 3 WHATs are the customer desires that drive design. 4 HOWs are the engineering/technical requirements to meet WHATs. 5 HOQ maps customer needs to technical specs and performance. 6 The four phases cover from planning to production/control. 7 Step 1 is gathering VOC and prioritizing it. 8 Step 2 translates WHATs into measurable HOWs. 9 Step 4 connects customer needs with technical design decisions. 10 Lean Six Sigma complements QFD by improving process quality and reducing defects.

1

What does QFD stand for?

a

Quality Facilitation Deployment

b

Quality Function Deployment

c

Quality Function Diagram

d

Quality Feature Design

2

What is the Voice of the Customer (VOC)?

a

Company processes and costs

b

Customer needs, wants, and expectations

c

Marketing slogans

d

Internal design specs only

3

In HOQ, what are WHATs?

a

Customer requirements or needs

b

Competitor features

c

Manufacturing steps

d

Technical specifications only

4

What are HOWs in HOQ?

a

Technical measures to satisfy WHATs

b

Customer complaints

c

Marketing channels

d

Sales targets

5

What is the House of Quality (HOQ)?

a

A house-shaped product schematic

b

A matrix linking VOC to product design and capabilities

c

A marketing funnel model

d

A project budgeting tool

6

What are the four primary phases of QFD?

a

Product planning, Product design, Process planning, Process control

b

Idea, Feasibility, Production, Retirement

c

Concept, Development, Testing, Launch

d

Marketing, Sales, Production, Service

7

Step 1 in HOQ is to identify what?

a

Production processes

b

Competitive products

c

Technical specifications (HOWs)

d

Customer requirements (VOC)

8

Step 2 in HOQ defines what?

a

Customer surveys

b

Branding guidelines

c

Pricing strategy

d

Technical specifications (HOWs)

9

What does Step 4 of HOQ do?

a

Builds the Relationship Matrix linking WHATs and HOWs

b

Sets production quotas

c

Creates a marketing plan

d

Defines supplier contracts

10

Why integrate Lean Six Sigma with QFD?

a

To shorten marketing cycles

b

To increase product variety

c

To reduce defects and improve process quality

d

To delay launches for perfection

Feedback

1

QFD stands for Quality Function Deployment.

2

VOC captures what customers express as their needs and expectations.

3

WHATs are the customer desires that drive design.

4

HOWs are the engineering/technical requirements to meet WHATs.

5

HOQ maps customer needs to technical specs and performance.

6

The four phases cover from planning to production/control.

7

Step 1 is gathering VOC and prioritizing it.

8

Step 2 translates WHATs into measurable HOWs.

9

Step 4 connects customer needs with technical design decisions.

10

Lean Six Sigma complements QFD by improving process quality and reducing defects.

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QFD Review Quiz

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QFD Review QuizOnline version

by Franz Lawrence Mendoza

What does QFD stand for?

What is the Voice of the Customer (VOC)?

In HOQ, what are WHATs?

What are HOWs in HOQ?

What is the House of Quality (HOQ)?

What are the four primary phases of QFD?

Step 1 in HOQ is to identify what?

Step 2 in HOQ defines what?

What does Step 4 of HOQ do?

Why integrate Lean Six Sigma with QFD?

Feedback

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