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Quiz de Comunicación y Atención al Cliente

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Quiz de Comunicación y Atención al Cliente

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Técnicas de atención presencial.

Created by

Reina America Carolina Si Caal
Reina America Carolina Si Caal
Guatemala

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Quiz de Comunicación y Atención al Cliente
 

Quiz de Comunicación y Atención al ClienteOnline version

Técnicas de atención presencial.

by Reina America Carolina Si Caal
1

Pregunta: En atención presencial, ¿qué transmite un volumen moderado con un tono cálido?

2

Pregunta: Ante un cliente molesto, ¿cuál debe ser la estrategia vocal del colaborador?

3

Pregunta: ¿Qué expresión corporal demuestra mayor apertura y disponibilidad al cliente?

4

Pregunta: ¿Qué rol cumple la sonrisa en la comunicación no verbal del servicio?

5

Pregunta: ¿Cuál es una barrera ambiental o física típica en la atención presencial?

6

Pregunta: ¿Qué objetivo principal persigue el uso del parafraseo en la atención?

7

Pregunta: En la escucha activa, ¿qué conducta debe evitar el colaborador por completo?

8

Pregunta: ¿En qué momento del servicio es más adecuado usar una pregunta cerrada?

9

Pregunta: ¿Cuál es un ejemplo claro de pregunta abierta para indagar necesidades?

10

Pregunta: ¿Cómo actúa un colaborador asertivo ante peticiones que violan las políticas?

 
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