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Cliente interno y flujo de servicio

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Cliente interno y flujo de servicio

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Quiz sobre clientes internos y flujo de servicio

Created by

DANILO ANDRES ASENCIO RODRÍGUEZ
DANILO ANDRES ASENCIO RODRÍGUEZ
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Cliente interno y flujo de servicio
 

Cliente interno y flujo de servicioOnline version

Quiz sobre clientes internos y flujo de servicio

by DANILO ANDRES ASENCIO RODRÍGUEZ
1

¿Qué es un cliente interno en una institución según el material adjunto?

2

¿Cuáles son los tres niveles de clasificación de clientes internos mencionados?

3

¿Quién pertenece al nivel Ejecutivo según la clasificación?

4

¿Quiénes forman el nivel Comercial en la clasificación dada?

5

¿Qué rol cumplen los trabajadores de nivel Operativo?

6

En el Flujo A de la Cadena de Servicio, ¿quién es el proveedor?

7

En el Flujo B, ¿quién es el cliente interno?

8

¿Qué problema ilustra el Flujo A si no se realiza el trabajo adecuadamente?

9

Según el material, ¿cuál es un beneficio de una buena comunicación interna?

 
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