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Played 10 %Accuracy 84 Average time 02:10
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About this activity

Que les valla super bien...solo es leer bien los quiero mucho

Created by

andrea camila leon barbosa
andrea camila leon barbosa
Colombia

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Preguntas glosario
 

Preguntas glosarioOnline version

Que les valla super bien...solo es leer bien los quiero mucho

by andrea camila leon barbosa
1

¿Qué significa Journey del cliente?

2

Qué significa la lealtad del cliente?

3

¿Para qué sirve el mapeo del viaje del cliente?

4

¿Qué es un marco de medición?

Escoge una o varias respuestas

5

¿Para qué sirve el Modelo Kano?

6

Qué son los momentos de la verdad?

7

Qué significa multicanal?

8

Qué mide principalmente el NPS?

Escoge una o varias respuestas

9

¿Qué significa omnichannel?

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