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Evaluation Types and Outcomes/Grades

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Evaluation Types and Outcomes/Grades

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About this activity

Select the possible grades for each Evaluation Type

Created by

nora.miller@hilton.com
nora.miller@hilton.com
United States

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Evaluation Types and Outcomes/Grades
 

Evaluation Types and Outcomes/GradesOnline version

Select the possible grades for each Evaluation Type

by nora.miller@hilton.com
1

Progress

2

Opening

Choose one or more answers

3

Courtesy

Choose one or more answers

4

Regular

Choose one or more answers

5

Follow Up

Choose one or more answers

6

Special

Choose one or more answers

7

Administrative

Choose one or more answers

8

Virtual

Choose one or more answers

Feedback

If the evaluation type is set to Progress - only a Progress grade will be generated. If the auditor determines that the hotel was not eligible for the Progress grade then the evaluation type must be manually changed (typically to Regular or Follow Up).

All Opening audits get a grade of Opening without a visible score.

All Courtesy audits get a grade of Courtesy with a visible score. In the event of an active PIP - consult your AM.

An audit set to Regular will Grade O/A/U based on the numeric score.

A Follow Up comes after any audit where something scored red (U or Fail). It will grade O/A/U based on the numeric score. Keep in mind that the hotel could also be Progress eligible depending on circumstances but that would require a manual edit to the Evaluation Type.

An audit set to Special will grade O/A/U based on the numeric score. This evaluation type can only be used when the Special designation is determined and scheduled by QA committee (auditor will be informed).

Admin Unacceptables are only processed by the admin team or Jack and are set directly to Unacceptable to enforce a major rule designated by the Brand. These are rare. They do not affect rescheduling a hotel but because they score U, they would factor into determining if the next audit was a Follow Up.

The virtual audit type is not currently used but can grade O/A/U based on the numeric score.

 
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