Lesson 5 - Key Replacement TriviaOnline version Test your knowledge on key replacement with these 10 questions! by leo 1 What information must be received for key claims under 90 days of the effective date? a Member Statement b Itemized invoice & payment reciept c Proof of loss form d Work order 2 If the caller requests to opt in to receiving claim status alerts via text message, what MUST we advise them? a "Copy of Contract is needed" b "Message and date rates may apply" c "Portal log in information" d "Itemized invoice and payment receipt is required" 3 How much will NSD reimburse up to for programming of a key? a $50 b $75 c $35 d $115 4 Key replacement coverage applies to the high cost of a key replacement due to what 3 things? a PHYSICAL DAMAGE, MALFUNCTION, POOR SIGNAL b LOSS, PHYSICAL DAMAGE & THEFT c THEFT & COMMERCIAL USE, d LOSS, VANDALISM, 1 KEY ISSUED @ TOP 5 How much does NSD reimburse for laser cutting? a $5 b $30 c $50 d %110 6 Key replacements do not require pre-authorization a True b False 7 What must we request for key claims where the member received 1 key at time of purchase? a Copy of Contract b Copy of Vehicle Insurance c Driver's Photo ID d Itemized Invoice & Payment Receipt 8 For a Key claim, what information must be added as a Top note/Blue note? a VMA VV VVIM b DOL c Dealer's Email d Keys @TOP 9 What information on the policy info screen provides special instructions on how to handle a claim? a Coverage Details b Green Notes c Vehicle Section d General Notes 10 NSD does NOT provide coverage for inoperable or malfunctioning keys EXCEPT in the state of _________________ a Texas b Connecticut c Georgia d California
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