Or write to support@educaplay.com
How to take out a Plan and manage your subscription
Take out your plan yourself, in a few minutes
On Educaplay you take out your plan yourself, from the web, in a few minutes. The process is always the same: you choose a plan, generate the quote, pay (even if someone else pays) and then manage everything from your account. Here it is step by step.
Choose your plan
Go to the Plans page and compare Basic, Advanced, Academic and Commercial. At the top you can switch between Individual Plan and Team Plan, and choose the billing period (monthly or annual, with the annual saving already applied).
If you're taking out a plan for several people, use the Team Plan and set the number of licenses. Each license gives the same features as the equivalent individual plan, and the price per license drops the larger the team.
Generate your quote or proforma
Each plan has a Quote button. Open it and download it as is, or first click Add billing details so your information appears: country, name or company name, tax ID number, address, town or city, province and postcode. The proforma is issued in the name you choose, so it works for your purchasing department. Each quote is valid for 60 days.
One important detail: for the quote to include billing details and a payment link, you have to be logged in. If you generate it without logging in, you get an informational quote, not linked to any account and with no link to pay it.
The quote downloaded from your account includes a link to finish taking out the plan whenever you want: it opens the page with the plan and the details you entered, so you can confirm the payment after any changes you need. You can also download quotes later from My Plan.
Payment methods
We accept credit or debit card and PayPal. You're charged when you take out the plan.
For large orders we can also enable bank transfer. It's not automated, so write to us first and we'll send you the steps.
What about VAT?
The quote is generated without VAT, and includes this note: "The price does not include VAT. Please check the FAQs to determine whether your tax address is subject to this tax."
What decides is your tax address, and that's why your billing details are the key piece: when you enter them, the system automatically works out whether you're exempt and applies the corresponding VAT during payment. You're exempt if your tax address is in the Canary Islands, Ceuta, Melilla or outside the European Union. You also don't pay VAT if your organization is in an EU country other than Spain and appears in the VIES register.
Having someone else pay
Is the purchase paid by your institution, an administrator or a third party? You always start the process yourself, from your account. The payer doesn't need (and can't have) an Educaplay account to pay for your plan, and that's why they can't take it out on their own: unless you start it, there's nothing to pay.
While logged in, generate the quote or open Pay for me and copy the link. Send the payer the quote or that link. You can send it without your billing details and let the payer fill them in during the purchase. And if you send it with your details already filled in, that's fine too: the payer can always change or correct the billing details during the payment process.
When they finish, we send a confirmation email to the payer and to you, the plan's beneficiary. The payer receives the invoice with a link to change or cancel the plan if they want, validating each change by email. You, as the beneficiary, don't see the payment method they used. And if at some point the plan needs to be transferred to someone else, just write to us.
Teams with more than 25 licenses
Up to 25 licenses you take out directly from Plans. Beyond that, each plan shows the Request a quote button: your request reaches us and we prepare a tailored quote, with the best conditions for your institution.
Manage everything from My Plan
Click your profile icon (top right) and go into My Plan. From there you can, whenever you want:
- Cancel the plan. You can do it up to the day before renewal: the next period isn't charged and your account switches to Basic. You keep your current plan until the period you already paid for ends.
- Download all your invoices.
- Change plan.
- Change the payment method.
Frequently asked questions
Can I generate a quote for my purchasing department?
Yes. Each plan has a Quote button. If you first click Add billing details, the proforma comes out with your information and in the name you choose. It's valid for 60 days. For it to include billing details and a payment link, generate it while logged in.
What payment methods do you accept?
Credit or debit card and PayPal, charged when you take out the plan. For large orders we can enable bank transfer: write to us first and we'll send you the steps.
Why does the quote come out without VAT?
Because the tax depends on your tax address. When you enter your billing details, the system works out whether you're exempt and applies the corresponding VAT during payment. You're exempt in the Canary Islands, Ceuta, Melilla and outside the European Union, and also if your organization is in another EU country (other than Spain) and appears in the VIES register.
Can someone else or my institution pay for my plan?
Yes. You start the process from your account and send the payer the quote or the Pay for me link. The payer doesn't need an Educaplay account and can fill in their billing details during the purchase; if you had already entered them, they can always change or correct them. When it's done, a confirmation email reaches you both.
How do I take out a plan for a whole team or institution?
With the Team Plan: you set the number of licenses and the price per license drops the larger the team. Up to 25 licenses you take it out directly from Plans; beyond that use Request a quote and we'll prepare a tailored offer.
How do I cancel or change my plan?
From My Plan (profile icon, top right). You can cancel up to the day before renewal: the next period isn't charged and your account switches to Basic, but you keep your current plan until the period you already paid for ends. From there you can also change plan, change the payment method and download your invoices.
